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Overview:
We are seeking a skilled and motivated IT Technician to join our team and provide essential technical support. In this role, you will be responsible for troubleshooting and resolving IT-related issues, managing hardware and software setups, and maintaining network systems. This is a contract position with the opportunity for extension based on performance and business needs.

Key Responsibilities:

• Provide timely and effective technical support to end-users, addressing hardware, software, and system issues.
• Set up, configure, and maintain desktops, laptops, and mobile devices.
• Install and manage computer hardware, peripherals, and related accessories.
• Respond to help desk tickets, ensuring efficient resolution of support requests.
• Assist with networking tasks, including VPN setup, maintenance, and troubleshooting.
• Collaborate with team members to improve communication and problem-solving strategies.
• Document IT procedures and maintain an internal knowledge base for future reference.

Required Qualifications:

• Previous experience in IT support, desktop support, or a similar technical role (minimum of 1 year).
• Strong verbal and written communication skills, with the ability to explain technical concepts in simple, clear terms.
• Familiarity with networking principles, protocols, and troubleshooting.
• Proficiency with major operating systems, including Windows, macOS, and Linux.
• Ability to diagnose and resolve both hardware and software issues.
• Strong problem-solving skills, attention to detail, and a customer-centric approach.
• Capacity to work both independently and collaboratively in a fast-paced environment.

Preferred Skills:

• Relevant IT certifications such as CompTIA A+, Network+, or equivalent.
• In-depth knowledge of computer hardware, software, peripherals, and network troubleshooting.
• Experience with networking protocols, routers, switches, and firewalls.
• Ability to manage a high volume of support tickets and prioritize tasks effectively.

Additional Requirements:

• A valid driver’s license is required.
• Technicians must possess the relevant tools and resources based on their level of experience.

Benefits of the Role:

• Flexibility: As a contract role, you have the opportunity to pursue other professional engagements concurrently.
• Professional Growth: Gain valuable experience and expand your skill set in a dynamic IT environment.
• Potential for Extension: Based on performance and business needs, there is potential for role extension or transition into a permanent position.

How to Apply:
Interested candidates are invited to submit their resume to hr@teknitoit.com.

We look forward to hearing from you and exploring how you can contribute to our team!